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Frequently asked questions regarding Service Guarantee
  Q1.What kind of service guarantee does Hi-Pure Net provide?
  Q2.Does Hi-Pure Net provide after sales service for all products?
  Q3.What kind of delivery service does Hi-Pure Net provide?
  Q4.How do I contact the Customer Service Center of Hi-Pure Net?
   
   
 
. Q1.What kind of service guarantee does Hi-Pure Net provide?
  Answer：

1.1
Best quality product: the products we sell are all developed, tested and strictly selected by top tier manufacturers and R&D institutes, hence they are the best products for our customers.

1.2
Most favorable price: besides using professionals to select products with strict standards, we also think on behalf of our customers and provide good quality products at fair prices.

1.3
Safest shopping environment: Hi-Pure is certified as a "Global Security Certified Website" with its electronic transaction security authentication service, and it supports VISA3D verification. Shopping security on the web is thus greatly enhanced, and your shopping related data and personal information can be transmitted on the web securely and confidentially.

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. Q2.Does Hi-Pure Net provide after sales service for all products?
  Answer：
The quality, warranty and after sales service of products in Hi-Pure Net transactions will be the responsibility of the product or service suppliers. However, Hi-Pure Net promises that we will assist our customers with our best efforts to help solve any on-line shopping concerns or disputes.

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. Q3.What kind of delivery service does Hi-Pure Net provide?
  Answer：
In order to deliver the product to you promptly, Hi-Pure Net chooses to work with professional logistics providers and delivery teams. Not only do we ask suppliers to ensure the quality of products during storage and delivery, we will also deliver the product to your designated location with the fastest speed. Please refer to Delivery and Pick up for details of modes of delivery and other information.
(Note: please refer to "Overseas order and Payment" for overseas order and delivery)

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. Q4.How do I contact the Customer Service Center of Hi-Pure Net?
  Answer：
You can send an E-mail to the Customer Service Center to inquire about shopping related issues. The Customer Service Center will send a reply through E-mail within 1-2 working days after receiving your E-mail.
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Hi-Pure Biotechnology Co., Ltd. is a KNH incorporated company.Address: 27th Floor, No. 456, Hsinyi Road, Section 4, Taipei 11052 Taiwan
Telephone: 886-2-55551100 Fax: 886-2-55591100 Working hours: Monday to Friday AM 8:30-PM 5:30
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